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Frequently Asked Questions

About So What Digital

What does So What Digital do?

So What Digital is a digital marketing and advertising services agency. We help businesses plan, execute, and optimize performance-driven marketing campaigns across paid media, organic channels, and creative strategy.

Do you run ads on your website?

No. We do not display or sell advertising space on our website. All advertising campaigns are managed on external platforms on behalf of our clients.

Who do you work with?

We work with businesses and brands (B2B), including:

  • Startups and founders
  • Small and mid-sized businesses
  • E-commerce brands
  • Enterprise teams

We do not offer consumer-facing products or services.

Services & Process

What services do you offer?
  • Performance marketing & media buying
  • Paid search and social advertising
  • Programmatic / RTB campaigns
  • SEO and organic growth
  • Social media marketing
  • Creative strategy and optimization
Which platforms do you manage ads on?

We manage campaigns across major platforms, including search engines, social media networks, and programmatic / DSP platforms. Platform selection depends on your goals, audience, and budget.

Do you guarantee results?

No. Marketing performance depends on many external factors. While we apply proven strategies and best practices, we do not guarantee specific outcomes such as revenue, leads, or return on ad spend.

How do you get access to our ad accounts?

Access is typically granted by the client through their own advertising accounts. We recommend that clients retain ownership of their accounts whenever possible.

Data, Privacy & Compliance

Do you collect personal data?

We collect limited information through our website, such as contact details submitted via inquiry forms. This data is used only to respond to inquiries and provide services.

How do you handle advertising data?

When managing campaigns, we act as a service provider or data processor on behalf of our clients. Clients remain responsible for the data collected through their ads, websites, and platforms.

Do you comply with privacy regulations like GDPR or CCPA?

We follow privacy-by-design principles and structure our services to align with applicable data protection laws. Final compliance responsibility rests with the client, based on their business model and jurisdiction.

Pricing & Engagement

How is pricing structured?

Pricing depends on scope of work, platforms involved, and campaign complexity. Details are outlined in a proposal or statement of work.

Is there a minimum contract period?

Contract terms vary by engagement. Any minimum commitment will be clearly defined before onboarding.

Can I cancel services?

Termination terms are defined in the service agreement or statement of work. Please review your contract or contact us for details.

Getting Started

How do we begin working together?

Simply reach out via our Contact Us page. We’ll schedule a discussion to understand your goals and determine whether we’re a good fit.

How long does onboarding take?

Onboarding timelines vary depending on service scope and platform access, but typically take a few business days once all requirements are met.

Support & Communication

How do we communicate?

Communication may occur via email, scheduled calls, or agreed-upon collaboration tools, depending on the engagement.

How can I contact you?

📧 support@sowhatdigital.com

Still have questions?

If you don’t see your question here, feel free to reach out. We’re happy to clarify how we work and whether our services are right for your business.